It’s simply a matter of Quality Health Care and Patient Safety!
Imagine receiving treatment in a language you cannot understand, and how vulnerable, confused, or frustrated you would feel if you could not communicate with your doctor or health care team.
Kaiser Permanente has long recognized the critical role of culturally and linguistically competent health care interpreters during the clinical interface between the non or limited-English proficient patient and the health care team. The qualified interpreter bridges cultural & linguistic divides to foster understanding, comfort and trust that ultimately results in higher levels of service delivery and treatment adherence leading to improved health outcomes and patient satisfaction.
School Showcase:
City College of San Francisco
City College of San Francisco started its Health Care Interpreter Certificate Program in 1996. On May 15th, 2011...
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HCI Publication
Case Study: The Language of Diversity (Tang, G., Lanza, O., and Rodriguez, FM. (2011) Diversity Executive (May/June): 44-46. Retrieved 06/02/2011)
The Kaiser Permanente Clinician Cultural and Linguistic Assessment Initiative: Research and Development in Patient-provider Language Concordance (Tang, G., Lanza, O., Rodriguez, FM, Chang, A. (2011). Am J Public Health (Feb);101(2):205-8. )
Latest Health Care Interpreter News
Latest HCI related news from across the country. Please also check the News section of our site for other news and archives.
Translation services crucial to good health care at Alameda County Medical Center campuses (07/16/2011, San Jose Mercury News, CA)
Interpreters get union contract - Medical interpreters get union contract in Washington state (07/03/2011, The Olympian, WA)
Pacific Interpreters Partners with First Contact 9-1-1 to Improve Language Access for 9-1-1 Call Centers (06/20/2011, PRWeb, Lanham, MD)
Young Somali immigrant misses certain foods and constant sun, but appreciates life in diverse Pelican Rapids (06/20/2011, MinnPost.com, Minneapolis/St. Paul, MN)
Diverse Salt Lake population provides much-needed interpretation services at hospitals, clinics (06/19/2011, Deseret News, Salt Lake City, UT)
Language Line Services Launches 'Language Access Center for Excellence' as a Healthcare Resource (06/14/2011, PR Newswire, New York, NY)
Critical need for culturally responsive health care (06/10/2011, Contra Costa Times, Walnut Creek, CA)
Overcoming language barriers at the hospital (05/11/2011, Timesunion.com, Albany, NY)
Parents' Limited English May Prolong Child's Hospital Stay (05/05/2011, U.S. News - Health)
CMC nursing graduate realizes need for bilingual skills (05/04/2011, Glenwood Springs Post Independent, CO)
Unviersity looks to up diversity in its clinical trials (04/27/2011, The Minnesota Daily, University of Minnesota, MN)
07/21/2011:Latest HCI related news are added - Language services at Alameda County Medical Center.
07/05/2011:Latest HCI related news are added - Medical Interpreters get Union Contract in Washington State.
06/20/2011:Latest HCI related news are added.
06/10/2011: HCI Publication is added.
05/31/2011: School Showcase is added to feature City College of San Francisco. Graduation photos and videos are available in this first installment.
05/11/2011: Latest HCI related news are added.
04/15/2011: Additional interactive clips for Nervous System was added to "Anatomy of the Human Body" section of all 5 Trilingual Reference Manual Online. Try the contents on the Resources - TRM page.
04/13/2011: "Dermatomes" pages were added to "Anatomy of the Human Body" section of all 5 Trilingual Reference Manual Online. Try the contents on the Resources - TRM page.